Privacy Policy

Last Updated: May 24, 2026
At Clutch Arena ("Platform", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, process, and secure your in[...]
1. NO COLLECTION OF PHYSICAL BIOMETRICS
We explicitly state that Clutch Arena DOES NOT collect, store, access, or request your physical biometric data. We have no access to the fingerprint scanners, TouchID, FaceID, or facial recognition ha[...]
2. Information We Collect
We collect only the essential personal and technical data required to securely operate our esports tournaments, process transactions, and prevent fraudulent activity.
A. User-Provided Information
Account Registration: Email address used during signup.
Game Identity Profile: Your In-Game Name (IGN), official Free Fire / Game UID, and Player Level.
Contact & Verification Details: Mobile Number (required for profile setup) and your UPI ID (required to verify and execute prize withdrawals).
Squad Roster: Names and Game UIDs of your team members, if entered manually for squad registration auto-fills.
B. Automated Technical Data
Push Notification Tokens: Firebase Cloud Messaging (FCM) tokens, which are stored securely to route match-critical Room ID and Password details straight to your device.
Digital Identifiers & Metadata: Firebase Instance IDs, device type, browser User-Agent, screen resolution, local storage keys, and IP Address. This metadata is collected automatically to optimize PWA [...]
Transactional References: Order IDs, payment gateway references, and transaction statuses received from our secure third-party payment gateway (IMB Gateway). We do not process, collect, or store your [...]
3. How We Use Your Data
We utilize your collected information strictly for the following purposes:
Tournament Management: To coordinate registrations, manage brackets, assign slots, and generate real-time points tables.
Direct Match Communications: To deliver automated push notifications and in-app alerts containing Room IDs, Passwords, and slot numbers 15 minutes before match start times.
Secure Wallet Operations: To verify and process deposit transactions, log cash ledger updates, and execute UPI withdrawals securely to the matching account holder.
Fraud & Anti-Cheat Enforcement: To detect and block duplicate accounts, device-level smurfing, banned phone numbers, or coordinates trying to access restricted matches.
4. Data Sharing and Third-Party Integrations
We do not sell, lease, trade, or distribute your personal information to third-party marketing companies. Your data is shared strictly with trusted service providers essential to running the App:
Google Firebase / Firestore: To host our secure, encrypted cloud database, user authentication services, and FCM notification routing.
(Payment Processor): To process UPI deposits and facilitate secure cash transactions.
Regulatory Authorities: We may disclose user details if legally required to do so under the Promotion and Regulation of Online Gaming Act, 2025, or to prevent financial fraud.
5. Data Security
We implement industry-standard database security protocols, Firestore Security Rules, and HTTPS encryption to protect your data. While we take every reasonable measure to protect your transaction ledg[...]
6. Your Rights & Data Deletion
Access and Rectification: You can update your IGN, Game UID, and Player Level through your in-app profile settings.
Account Deletion: You have the right to request the permanent deletion of your profile and historical data from our servers. To initiate an account deletion request, please contact our support team us[...]
7. Contact Support & Grievances
For questions regarding this Privacy Policy or to submit a data query, please contact our support team:
Grievance Email: [clutcharenasupport@gmail.com ]
Support URL: [t.me/Clutcharena0]